We offer free Standard Shipping for Italy. We endeavour to dispatch your order within two working days. For most destinations, you will receive your order within 2-5 working days.
We understand you want to get your products as soon as possible. Our hours of operation are Monday – Friday from 09:00-17:00. We will do our best to get your products to you at your earliest convenience, but if your order has not reached you within 7 days of processing, please email [email protected] with subject line: ORDER NOT RECEIVED. Please include your order number or payment transaction ID number so we can assist you with any issues.
International
We endeavour to dispatch your order within two working days.
Most destinations worldwide will be delivered to within 5-10 working days, however remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, Love in Rome cannot guarantee these exact shipping windows
Deliveries are made during normal business hours.
Please feel free to contact us via email at [email protected] Please have your order number mentioned so we can better assist you.
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If you order items for delivery outside the Italy, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Tracking Your Order Online
Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
Free Worldwide Shipping Over € 150
We offer free standard shipping on international orders over €150.00 before tax (with certain exclusions). Please note this does not include any taxes, duties or fees applied to your shipment
Return Policy
If you’re not fully happy with your items, you need to let us know within 14 days of receiving the items beginning on the day after your order is received.
All our brands comply with our returns policy, giving you peace of mind when ordering.
• All items must be returned, unused, unworn and in their original, undamaged packaging with tags attached.
When trying on clothing please check that you’re not wearing any deodorant, makeup, tan or perfume that may leave a mark or scent.
• Any items that are received back which are not in a resalable condition will be returned to you.
• Refunds are processed within 5-7 business days of receipt and you will receive confirmation of your refund via email.
Please note that refunds can only be issued back to your original payment method.
If you want to return something, you must tell us within 14 days of receiving the items (beginning on the day after your order is received). You have another 14 days to return the goods once you’ve told us.
